Increase Payment for Outstanding Bills

Use Case
The client was experiencing lower bill payment receivables due to sub-optimal Collections Operations.

Existing Process
No advanced analytics capabilities were in place.  Allocation of Collections resources on missed payments was handled on a first-come, first-served basis.

Our Approach
ZettaInsights implemented its out-of-the-box Bill Defaulter prediction model.  Collection resources were allocated based on the highest likely customer value. 

The overall improvements to Collections resource allocation led to a 1-2% improvement in Collections AR, amounting to $3.2 million per year.