Increase Payment for Outstanding Bills
The client was experiencing lower bill payment receivables due to sub-optimal Collections Operations.
No advanced analytics capabilities were in place. Allocation of Collections resources on missed payments was handled on a first-come, first-served basis.
ZettaInsights implemented its out-of-the-box Bill Defaulter prediction model. Collection resources were allocated based on the highest likely customer value.
The overall improvements to Collections resource allocation led to a 1-2% improvement in Collections AR, amounting to $3.2 million per year.